Terms and Customer Service
- Shipping & Delivery
- Electronic form products will be delivered to your email address within 48 hours (often much quicker) after we receive payment.
- Physical products are shipped as soon as possible, typically within 3 working days depending on work load.
- Any customs fee or VAT is paid by the customer. Printed patterns and kits are sent from Ukraine.
- Privacy & Security
The personal information you provide on this site such as your name, address, email address etc. will be used only for keeping an account here and for sending out news mail from us.
You can easily unsubscribe to the new mail and / or close the account at any time.
We will never share or sell any part of customer information.
- Returns & Replacements
- 1. If you wish to cancel your order:
- you can notify us by email to before we have dispatched the goods to you;or
- where goods have already been dispatched to you, by returning goods to us in accordance with clause 4 below.
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4. The rights to return the goods to us not apply in the following circumstances: -
- in the event that the product has been used or opened.
- to any products that we have made or customised specifically for you
- the product is in electronic format
- the product is a kit with fabric and threads and there is nothing wrong with its quality.