Terms and Customer Service
- Shipping & Delivery
- Electronic form products will be delivered to your email address within 48 hours (often much quicker) after we receive payment.
- Physical products are shipped as soon as possible, typically within 3 working days depending on work load.
- Any customs fee or VAT is paid by the customer. Printed patterns and kits are sent from Ukraine.
- Privacy & Security
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Read our Privacy Policy here. By using our Services you agree to this Privacy Policy.
- Returns & Replacements
- 1. If you wish to cancel your order:
- you can notify us by email to before we have dispatched the goods to you;or
- where goods have already been dispatched to you, by returning goods to us in accordance with clause 4 below.
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4. The rights to return the goods to us not apply in the following circumstances: -- in the event that the product has been used or opened.
- to any products that we have made or customised specifically for you
- the product is in electronic format
- the product is a kit with fabric and threads and there is nothing wrong with its quality.